mbx96 Privacy Policy
This document provides a full explanation of how your personal information is collected, used, and kept secure at mbx96.
This privacy policy applies to all users who use the services of the mbx96 platform. By using the site, you are considered to have accepted the terms of this policy. Please read the entire document carefully.
Information Collection
We collect various types of information during registration and use of the mbx96 platform. The categories are described in detail below.
Personal Identity Information
We collect the information you provide when creating an account. This includes:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Residential address
Financial Transaction Information
The following information is collected when processing deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction ID and reference number
- Account balance history
Device and Technical Information
Some technical information is collected automatically when you use our site:
- IP address and geographic location
- Browser type and version
- Device operating system
- Duration of site visits and pages viewed
Gaming Activity Information
The following information is recorded to ensure responsible gaming and improve service quality:
- Play history and betting patterns
- Win and loss records
- Preferred game categories
- Session duration
Purpose of Information Use
We use the information we collect only for specific and legitimate purposes. mbx96 never misuses your information.
Service Delivery and Account Management
Your information is used to create, manage, and keep your account secure. This information is essential for the registration, login, and identity verification processes. Personal information is also required to correctly process deposit and withdrawal transactions.
Fraud Prevention and Security
User information is monitored to prevent fraudulent activity, money laundering, and other illegal acts. When suspicious activity is detected, automatic alerts are generated and an investigation is conducted if necessary.
Service Quality Improvement
We continuously improve our platform by analysing user experiences. Analysing gaming preferences and usage patterns allows us to create more relevant content and offers for you.
Customer Support
When you contact our 24/7 live chat support, our representatives are able to view your account information and provide accurate assistance. This reduces problem resolution time considerably.
Responsible Gaming
By monitoring play patterns, we can identify potentially problematic behaviour. If any user shows signs of excessive play, we actively try to help them.
Information Storage and Security
The security of your personal information is our highest priority. mbx96 uses internationally recognised data protection technology.
🔒 SSL Encryption
All data transfers are secured with 256-bit SSL encryption. Every piece of information sent from your browser to our servers is transmitted in encrypted form.
🛡️ Firewall Protection
Our servers are protected by multiple layers of firewalls. Unauthorised access attempts are automatically detected and blocked.
🔐 Access Control
Only authorised personnel can view user information, and each of them works under a strict confidentiality agreement.
Data Retention Period: Information is retained while your account is active and for a specified period after account closure in accordance with applicable legal obligations. Financial transaction records are kept for a defined period in compliance with applicable regulations.
Sharing Information with Third Parties
mbx96 never sells your personal information or shares it with third parties unnecessarily. Below is a description of the limited circumstances in which information may be shared.
Payment Processing Services
The financial information needed to complete transactions via bKash, Nagad, Rocket, and Upay must be shared with the relevant payment provider. This exchange of information is solely for completing the transaction process, and these providers follow their own privacy policies.
Game Software Providers
Games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe are operated on our platform. Some technical information is shared with these providers for the purpose of managing game sessions; no sensitive personal information is shared.
Legal and Regulatory Authorities
We are legally obligated to provide necessary information to the relevant authorities as part of a court order or a valid legal process. This also applies in cases of fraud investigation and anti-money laundering measures.
What We Never Do
- Your information is never sold to marketing agencies
- Third parties are not permitted to build personal profiles for advertising purposes
- Your information is not used beyond the approved purposes without your consent
- Data is not transferred to unrelated third parties
Cookies and Tracking Technology
Our website uses cookies and similar technologies to improve your browsing experience.
🍪 Essential Cookies
These cookies are essential for the basic operation of the site. They are used to maintain login sessions, perform security checks, and support core functionality. Disabling these cookies will prevent the site from working correctly.
📊 Analytics Cookies
These cookies are collected to understand how users use the site. This information is analysed in aggregate form and is not used to directly identify any individual.
⚙️ Functionality Cookies
These cookies are used to remember your preferences, such as language settings and other personalisation options, so you do not have to reset them each time.
🔧 Cookie Controls
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.
User Rights
mbx96 believes you have full rights over your own information. We respect the following rights.
Right to Access Information
You may request details of the information we have collected about you at any time. Upon receiving a request, we will provide you with the complete information within the specified time.
Right to Correct Information
If there is any error in your stored information, you may request a correction. Our support team will verify your request and make the necessary corrections promptly.
Right to Delete Information
You have the right to request that your personal information be deleted when closing your account. However, due to legal obligations, some financial transaction records must be retained for a specified period.
Right to Data Portability
You have the right to receive your own data in a structured and readable format. You may send the relevant request to [email protected].
Right to Object to Processing
You have the right to object to the processing of your information in certain circumstances. When such an objection is received, we will review it properly and comply where applicable.
To exercise any of the above rights, please contact our support team via live chat or send an email to [email protected].
Protection of Minors
21+ Age Restriction Strictly Applies
mbx96 provides services only to those aged 21 or above. We do not intentionally collect information from or provide services to minors in any way.
- Age is verified at the time of registration
- Age is confirmed through identity document verification
- Account creation by minors is not permitted
- If a minor attempts to register, their information is deleted immediately
If you suspect that a child or teenager is using our platform, please notify us immediately.
Policy Changes
Update and Change Process
mbx96 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- The "Last Updated" date on the website will be clearly changed
- A notification will be sent to the registered email address for important changes
- Continued use of the site after changes are made will be considered acceptance of the new policy
You are advised to review this policy regularly, especially when you are using mbx96 services.
Current Version
The current version of this privacy policy is effective from January 2026. It replaces all previous versions. In the event of any conflict, the most recently published version will apply.
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us. Our support team is always ready to help you.
Live Chat Support
Our live chat service is available in Bengali 7 days a week, 24 hours a day. For any privacy-related questions, speak directly with our representative.
Email Contact
For detailed privacy requests, data deletion applications, or portability requests, please send us an email.
Response time: Instant support is available via live chat. Requests sent by email are responded to within business days.
Related Documents
Alongside the privacy policy, you may also find it helpful to read the following documents: